Orders & delivery

Refunds and Order Cancellations

Mistakes and changes happen. Sort them out in a few clicks.

What you get

  • Refund the whole amount or part of it for orders paid online
  • The reason is shown to the customer; a note stays with your team
  • Customers can cancel before an order is packed, if you allow it
  • Cancelled orders put stock back, including the items in combos
  • Coupons and loyalty points used on a cancelled order are returned
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Where to find it

  1. 1

    Open the order

  2. 2

    Choose Refund and enter the amount and reason

  3. 3

    The refund goes back through Razorpay

Apps that add to it

Questions

How long do refunds take?
Razorpay sends refunds to the customer’s bank, usually within 5–7 working days.

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