Privacy Policy

1. Introduction

Welcome to Cartify24. We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online store creation and management services.

By using Cartify24, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, and password when you create an account
• Store Information: Store name, logo, description, and other business details
• Product Information: Product names, descriptions, images, prices, and inventory data
• Customer Information: Customer names, email addresses, shipping addresses, and order history (collected through your store)
• Payment Information: Payment method details processed through secure third-party payment processors
• Communication Data: Messages, support requests, and other communications with us

2.2 Automatically Collected Information

• Usage Data: How you interact with our platform, pages visited, time spent, and features used
• Device Information: IP address, browser type, device type, operating system, and unique device identifiers
• Cookies and Tracking: We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns
• Log Data: Server logs, error reports, and performance data

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our services
• To process transactions and manage your store
• To communicate with you about your account, orders, and our services
• To send you marketing communications (with your consent)
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our terms of service
• To analyze usage patterns and improve user experience
• To provide customer support and respond to inquiries

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as payment processing, hosting, analytics, and customer support. These providers are contractually obligated to protect your information.

4.2 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 With Your Consent

We may share your information with your explicit consent or at your direction.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection
• Multi-tenant architecture to isolate store data

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
• Objection: Object to processing of your information for certain purposes
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications at any time
• Cookie Preferences: Manage cookie settings through your browser

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and store certain information. Cookies are files with a small amount of data that are sent to your browser and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: